OK so you are looking to set up your own security firm. You have not really thought about the types of security guards you need for your business but you have seen the media representation of security guards and security officers. You start to obtain CVs and you get height, weight and body fat stats thrown in and on the surface, these potential candidates look impressive. They match the stereotypical big and tall, fearsome looking man with rippling muscles that put Rambo to shame! But stop and think a minute. Is all that brawn really necessary to make your business a thriving success? Perhaps you need to think again.
There are several things to consider when selecting security guards to work for your business
1. Who are your clients?
If you are concentrating on supplying manned guards to pubs, bars and night clubs, then you might consider size as an important factor when selecting a guard for your client. However, with the unfortunate rise in violent and fraudulent crimes and of course the horrendous terrorist attacks innocent people have had to endure; it would seem that everyone is feeling the need to be more protected and secure. Therefore, the wealth of opportunity for the new security business owner is no longer restricted to the entertainment industry.
These days security guards are required in all business arenas. Hotels, have security guards, Hospitals have security guards. lots of posh new developments have ‘concierges’ (security officers in disguise in my opinion) and of course many major office blocks in any major UK city will have at least one security guard. None of the security guards in the fields mentioned above need to have any major muscle ‘bulk’ to carry out their jobs effectively. This leads on to the next point, what skills are needed to fit your clients requirements
2. Skill sets
There are 2 types of skill. Physical skill and mental skill. Depending on your client, your security guard may need to have physical skills such as, being able to run and apprehend criminals, be physically fit enough to control a crowd perhaps. Or in some instances guards may have to be skillful at defending and protecting themselves against violence inflicted upon them or others. In this latter instance, there a plethora of martial arts strategies that can be learned by guards to use when they absolutely need to use them. To be an effective martial artist does not require anyone to be big and muscular. Think of all the martial artists you know at the top of their game. How many of them are massive and fearsome looking?
Arguably, more important than physical skill is mental skill. The security guard that can control their own temper, appease an irate visitor, or diffuse a potentially violent situation with the power of language is worth his or her weight in gold and is an asset to any organization.
Ultimately the security guard you place in your clients organization is representing your business. Any behavior they display whether good or bad is a reflection of you. So regardless of the size of the person, if that guard is not professional, pleasant, approachable, vigilant, etc, you can forget about obtaining repeat business from that particular client. Moreover, bad news travels quicker than good news so if you have a particularly bad guard representing you, news will spread so fast that you could end up losing a lot more contracts.
It is always good to look at what your security guard has done in terms of training. By law, all security personal are required to have a SIA license sometimes called a SIA badge. This allows individuals to legally work as door supervisors, CCTV operators, close protection officers, event security, cash transit, and everything else within the security field. There are no size requirements to complete the SIA license. There is however a minimum age requirement (individuals need to be 18 years old and over) and individuals do need proof of identity.
At the end of the day, a security guard needs to be able to communicate effectively with a number of people.
o The client
o The public and
‘The client’ is not just the person you have negotiated the contract with, but the whole business. So if your guard is working in an office block servicing 1000 people, all of those people are the client. Your security guard needs to be able to communicate in a professional manner at all times – no slip ups allowed!
Using the same analogy of the office block, ‘the public’ are the people who do not necessarily work in that building but they come to visit, or use the facilities in some way. Again, your security guard needs to be able to command respect, whilst respecting others and communicate, both verbally and non verbally the protocol of your client.
Just as important, your guard needs to be able to communicate with you especially if they are on a temporary contract. If they fall sick, or are unable to get to work for example, you need to be able to know in good time so as to seek alternative cover. Reliable security guards are one of the keys to your business being a success.
In summary, in the argument over brawn vs brain, the brain will win every time. By using your brain when starting out your business you can ensure you think about;
o Who your customers are
o What their needs are
o What type of security guard is going to fulfil those needs and select the most appropriate trained and licensed guard – irrespective of size.
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Source by Lucinda Gray